Refund policy

Returns

We hope you and your cat love your Minoe Lab purchase. If it’s not quite right, you may request a return within 14 days of delivery.

To be eligible for a return, your item must be unused, in its original condition, and in its original packaging. Because our scratchers are designed to be used and scratched, we cannot accept returns once a product has been used.

Customers are responsible for the cost of return shipping. Original shipping charges are non-refundable.

To request a return, email hello@minoelab.com with your order number. If your return is accepted, we’ll send you instructions for where and how to send your item.

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, contact us at hello@minoelab.com as soon as possible so we can make it right.

We may ask for photos of the item and packaging to help us resolve the issue.

For damaged, defective, or incorrect orders, Minoe Lab will cover any applicable return or replacement shipping costs.

Non-Returnable Items

We cannot accept returns for:

• Products that have been used or scratched

• Items returned more than 14 days after delivery

• Items that are not in their original condition or packaging

• Gift cards

• Items marked final sale

Exchanges

We do not offer direct exchanges. If you would like a different item, you can return your eligible purchase and place a new order.

Refunds

Once we receive and inspect your return, we’ll let you know whether your refund has been approved.

Approved returns will be refunded to your original payment method, excluding original shipping charges.

Please allow up to 10 business days after approval for your bank or credit card provider to process the refund.

Questions? Contact us anytime at hello@minoelab.com.