Shipping policy

Shipping Policy

Thank you for shopping with MINOE Lab. We do our best to get your order packed and on its way as quickly as possible.

Order Processing

Orders are typically processed within 1 - 3 business days after your order is placed.

Business days are Monday through Friday, excluding holidays.

Once your order ships, you’ll receive a confirmation email with tracking information when available.

Shipping Rates & Delivery

Shipping rates and available delivery options are calculated at checkout.

Estimated delivery times shown at checkout begin after your order has been processed and are estimates only. Delivery times may vary due to carrier delays, weather, holidays, or other circumstances outside our control.

Shipping Address

Please double-check your shipping address before placing your order.

If you notice an error after ordering, contact us at hello@minoelab.com as soon as possible. We’ll do our best to update the address before the order ships, but we cannot guarantee changes once an order has entered processing or been handed off to the carrier.

MINOE Lab is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided at checkout.

Lost or Delayed Packages

If your tracking information has not updated or your package appears to be significantly delayed, please contact us at hello@minoelab.com and we’ll help look into it.

If your package is marked as delivered but you cannot locate it, we recommend checking around your delivery location, with members of your household or neighbors, and with the shipping carrier.

If you still cannot locate your order, contact us and we’ll do our best to help.

Damaged Orders

If your order arrives damaged, please contact us at hello@minoelab.com as soon as possible with your order number and photos of the item and packaging.

We’ll review the issue and work with you on an appropriate replacement or resolution.

International Shipping

At this time, MINOE Lab ships within the United States only.

Returns

For information about returns and refunds, please review our Return & Refund Policy.

Questions

If you have any questions about shipping or your order, contact us at: hello@minoelab.com